Tagged: support

How to Submit a Support Ticket

Jan 8, 2014    By: Mark Turner



There are many ways that we offer assistance when building and managing your registration forms but the one we most recommend is submitting a support ticket.

Why?  When a support ticket is issued it goes to the entire Event Wizard® staff. Yes, everyone. This means that whoever is monitoring the tickets can respond immediately and if they are unable there is always someone else that can. The second reason is that it keeps a record of your questions. This is especially helpful if you forget the answer to your question and need to look it up.

If a ticket is best handled over the phone we will call you and resolve any issues as soon as possible.

To submit a support ticket  login to your account then locate the headphone icon in your main menu.

EW-Support1

Click the support ticket icon and you will land on My Tickets. This screen is where all of your open and closed tickets are located.

Before submitting a support ticket have a look in our Help Centre to see if your answer is there. If you cannot find it click Create a New Ticket. When filling out the support ticket try to be as complete as possible as it helps our staff assist you quickly.

EW-Support2

After submitting your support ticket it will remain open in your My Tickets screen. When you receive a response you will have a notification in your account that there is a message waiting.

EW-Support3

Click through to your support ticket and see the response from our team. If you have additional question or if we require more information you can continue the conversation by simply typing your messaging and replying.

EW-Support4

While we do recommend support tickets for reasons mentioned above, there are of course situations that require a phone call. Never hesitate to phone us if needed, we are always here to help you succeed with your registration form.

If you have any questions about submitting a support ticket let us know.

Posted on January 8, 2014 by Mark Turner
Category : Event Wizard® & Event Wizard® Tips
Tagged : ,, , , ,





Techsupport during holiday hours

Dec 13, 2012    By: Mark Turner



During the holiday season we will be spending some much needed time resting up after a very busy 2012. While we hope you will do the same, we know some of you will be hard at work using Event Wizard®. As such, please note our holiday hours:

December 24th – Office will be closed at 1:00pm ET
December 25th – Office closed, support ticket service available
December 26th – Office closed, support ticket service available
December 27th – Office closed, support ticket service available
December 28th – Office closed, support ticket service available
January 1st – Office closed, support ticket service available
January 2nd – Regular hours resume

Telephone and direct techsupport emails may experience response delays. The quickest way to get hold of techsupport during the holidays, and any other time of year, is to submit a support ticket from your Event Wizard® account. Or, visit the Help Centre for answers to common questions.

Thank you for your continued support. We wish you the best over the holiday season and into 2013.

Posted on December 13, 2012 by Mark Turner
Category : Event Wizard®
Tagged : ,,





Emphasizing the Support in Techsupport

Feb 23, 2012    By: Mark Turner



Whether or not you need techsupport, for any software or application you are using, it’s nice to know someone’s there to help if you need it.  With that in mind, not all techsupport is created equally so be sure you know what the policy covers before you commit.

We are sometimes asked what support we offer for Event Wizard®. As a result we have refined our policy to cover all points that may come up before, during and after your event. You can read our one-page policy here, which I might add is written in very plain English without any asterisks or ‘exclusions’ on the page.

The bottom line is, we want you and your event to be successful so if you need help it’s readily available for free and quickly. If there is a help topic you don’t see anywhere let us know in the comments.

Posted on February 23, 2012 by Mark Turner
Category : Event Wizard® & Event Wizard® Tips
Tagged : ,, ,