We offer many different e-commerce gateways in Event Wizard® when it comes to collecting fees from your registrants. However, some users prefer to use PayPal, so here’s a quick rundown on how to set it up in your event.
Enable PayPal as a Payment Option
The first step is to enable PayPal in your event’s payment process.
To do this, head to the orange section of your event task list and select “Edit your payment options and details”, as seen above.
On the page that opens up, you’ll notice the PayPal panel on the right side.
In the first box, enter the email address associated with your PayPal account. Then, under Item Name, enter something relevant to your event/fees. This will be the name that appears during the PayPal checkout process for this event.
Enable Instant Payment Notification (IPN)
While it’s not required to enable IPN, we strongly recommend doing so. If you don’t, you’ll end up having to manually check your PayPal transactions on a daily basis and manually flag each successful transaction as Paid in your Event Wizard® attendee database using the Event Wizard Reports. It is a huge time-saver, especially when it comes to higher transaction volume.
How to Enable IPN:
- Logon to your PayPal account
- Click on the Profile link under the My Account tab
- Click on the My Selling Tools link on the left side of the page
- Click the + beside Getting paid and managing my risk
- Click the Update link next to Instant payment notifications
- Select Receive IPN messages (Enabled) and enter the following URL in the text box provided:
- Click on the Save button to save your information
There are a few more steps on how to check your transactions and test your IPN integration, which we have compiled into a quick-reference PDF for your convenience.
As always, if you have any questions regarding PayPal integration or anything else in Event Wizard®, you know where to find us!
We cannot stress the importance of testing your event registration form enough. This is your chance to see if something is out of place, doesn’t flow right or if you have just plain forgot something.
To test your form, click the ‘View Icon’ icon from any page.
This will open your form in a new browser window.
While in test mode you may process as many test registration as you would like. The url of the form and the way it behaves will be the same when you make it live. You will notice that your form will also display a TEST MODE note in the social media bar located at the bottom of your webpage.
You may enter a maximum of 15 test registrations into a test form. If you reach the maximum you can delete some and keep testing.
Receiving Confirmation Emails
To get a truly real-world experience when testing your form, make sure you have your desired confirmation emails enabled. The testing email address will receive the emails as a normal registrant would when you make your form live.
If you have added any merge tags to your email these will populate as normal with the relevant information from the test registration.
Are you not receiving your test confirmation emails? This could be why.
Testing Forms with Payment Processing
If you have an ecommerce gateway linked to your event so you can process credit cards, you will need to obtain the test credit card number.
- If you are using the Event Wizard Payment Gateway (DotCom Your Event Inc.) the following information can be used for testing.
Card Number – 4111 1111 1111 1111
Expiration Date – Use the default month and year that are on the credit card form
Security Code – 111
- If you are using another payment gateway you must contact your provider to obtain the testing card number for their payment gateway. View our list of payment processing partners.
Viewing Test Reports
Your reports will populate as normal when you are in test mode. To view your reports click the Reports icon from anywhere within your event’s edit menu.
Please note: Event Wizard does not back-up any test data. When you want to make your form live you will require a positive registration balance in your account.
Once you have completed your form testing it’s time to make your event registration form live!
When processing credit cards through your Event Wizard registration form there are two ways in which you can collect the funds. The first is to use the Event Wizard® (DCYE) payment gateway and the second is to add your payment gateway. This post will explain how to add your payment gateway so you can process and receive your registration fees directly. We currently provide full integrations for nine online payment gateway partners.
ADDING YOUR PAYMENT GATEWAY
To add your payment gateway login to your Event Wizard® account and click My Gateways.
Once you have entered the My Gateways screen click the dropdown list titled ‘Add a New Gateway’ and select the payment gateway provider you would like to connect to your account. Each of the partners we work with require slightly different information in order to connect your Event Wizard® account. The information specific to your gateway provider will appear when you select that provider.
Next, a series of form fields will appear. When filling these out be as complete as possible to avoid any testing errors.
Once your account information is entered in click Save.
TESTING YOUR PAYMENT GATEWAY
Now that the payment gateway information is added to your account you need to test it and ensure the connection is working right between Event Wizard® and your provider.
To test your gateway you can either use an existing registration form or create a new test form. In this case we will use a test form.
Create a new form as normal but select the blank template that only has First Name, Last Name, Email and Confirm Email (this isn’t required but it makes testing quicker). Once the initial form creation steps are complete add a $1.00 fee to your form. Next, head into the Payment Process section of your edit menu (task list)
and select your payment gateway from the Online Payment Options dropdown list.
Save that page and make your form live so the credit cards can be processed in a real world test.
Your form should look similar to this:
Process your live testing form making sure to use a real credit card number to process your $1.00 test fee.
If your first test is successful, login to your payment gateway portal and ensure the fee processed and deposited correctly. If it shows up in your payment gateway account then you’re all set.
After testing your form you will be able to void the test fee from your payment gateway portal so your card isn’t charged.
The last step is to select your payment gateway in the Payment Process section of the registration form you will be making live.
If your test is not successful, check the following and try again:
- Did you enter the credit card number correctly?
- Is the card type used (Visa, AMEX or Mastercard) allowed through the account you have set-up with your payment gateway provider?
- Double check that you have entered your account information correctly in the My Gateways section of your Event Wizard® account.
If you have eliminated the above possibilities and the test transaction is still failing please submit a support ticket through your Event Wizard® account. When submitting the ticket be sure to note any error codes or messages that appear when the transaction fails.
If you need any assistance when adding your payment gateway please let us know.
If you have set-up your registration form to use the Event Wizard® (DotCom Your Event) payment gateway to process your credit cards, you will likely want to test it out. To do so, you will need to use the following test credit card number.
Address/Email/Phone – Feel free to use your personal information, but it doesn’t need to be real
Card Number – 4111 1111 1111 1111
Expiration Date – Use the default month and year that are on the credit card form
Security Code – 111
When testing your form it should look like this:
Using this test credit card number will allow you to run through testing your form in its entirety before making it live.
This test credit card number will only work for the Event Wizard® (DotCom Your Event) payment gateway. It will work for both USD and CAN gateways that we offer. If you are using your own payment gateway your provider should issue you test card numbers to use.
If you have any questions about testing your form let us know.
Recently we released a feature for your events that have fees associated with them called Direct to Payment. When enabled, this setting will send your registrants directly to the payment page after submitting their form.
Now we have another feature that adds even more flexibility to how you receive payments for your events. This new feature is called Force Payment. Force Payment helps address the issue of cart abandonment.
But, before we get into how Force Payment works, please note: DO NOT enable the Registration Confirmation email when using the Force Payment option. The Force Payment option sends the registrant directly to the payment form so it is advised to set-up the Payment Confirmation only when this option is enabled.
In Event Wizard® we consider cart abandonment to occur when a registrant fills out an event registration form, clicks submit, goes to the payment page and then leaves without entering their credit card information. Cart abandonment can be very frustrating. It’s difficult to understand why a registrant would go through the process of filling out a registration form only to miss the payment step. Especially when in most cases you do not have the opportunity to ask that person why they didn’t complete their registration.
How does Force Payment address cart abandonment?
If you do not have the Force Payment option enabled and a registrant abandons the payment screen without submitting their credit card information, Event Wizard® will automatically flag the record as Payment Pending. Some Event Wizard® users would prefer knowing this so they can contact the registrant and help them complete their registration.
When Force Payment is enabled and a registrant abandons the payment screen without submitting their credit card information, the record does not go into Payment Pending. Rather, Event Wizard® flags the record as incomplete and does not record it in your reports database. You never see record of it in Payment Pending and as far as you’re concerned all records in your reports are complete and paid in full. This provides you with the most accurate reports possible and eliminates you having to chase money for pending payments.
How to enable Force Payment in your event.
Enabling Force Payment for your event is very quick. First, click E-Commerce & Payment Processing > Edit your payment options and details.
Then look for the Force Payment checkbox right below the Direct to Payment checkbox. Check this off and click Save.
That’s it! Your event is now all set up to only record registrants that are paid in full.
Things to know:
- When Force Payment is enabled and a registrant fails to complete the payment process, no credits will be deducted from your account.
- Force Payment cannot be used with Group Registration
- Force Payment cannot be used when multiple forms of payment are being accepted, i.e. Cheque, Purchase Order etc.
- This setting can be turned on or off during any event whether in test or open mode.
If you have any questions about Force Payment and how to use it, please contact us.
When accepting registrations for your event it is always encouraged to provide a way to process credit cards. After all, in a world of automation and speed your registrants will expect they can pay with their credit card. Now there is a way in Event Wizard® for you to speed this process up even more.
It’s called Direct to Payment.
Direct to Payment must be enabled in the Payment Process section of your event’s edit menu. When enabled it does just as the name suggests and sends the registrant directly to the payment page. In addition to speeding up the process for your registrants, it also minimizes user error and provides you with the most accurate reports possible.
The Direct to Payment feature does not guarantee that the registrant paid successfully. A non-paying or unsuccessful payee will end up in Payment Pending and will count as a registration. If you want to guarantee that only successful paying registrants are registered for your event then please see Force Payment.
Let’s get into setting this feature up. Assuming you already have your fee items set-up on your form and you’ve either added your payment gateway or you are using the Event Wizard® payment gateway, the first thing you’ll need to do is enable Direct to Payment.
To do this click E-Commerce & Payment Processing > Edit payment options and details.
In the upper left area of the page make sure to check off the Direct to Payment box. Then ensure you have the correct payment gateway selected and click Save.
Once you have enabled these settings you are set-up for Direct to Payment.
The process for your registrants is a bit different then the standard payment process. The standard method requires your registrant to first submit the registration form. Then they will land on the thank-you page (confirmation page), select a payment method and finally fill in the credit card fields for processing.
The Direct to Payment process essentially eliminates the middle step and sends the registrant directly to the payment screen right after submitting their form.
Please note: For all new events the default Payment Process setting for credit cards is Direct to Payment.
Like all registration software features in Event Wizard®, Direct to Payment can be enabled for some events and disabled for others.
If you have any questions on setting up Direct to Payment feel free to contact us.
Our newest partner, Mercury® Pay, will provide you with even more choice when it comes to your Event Wizard® payment processing needs. Mercury® provides fully integrated payment processing solutions that help businesses prosper. Accept all payment types securely and continuously right from your Event Wizard® event.
This new partnership integration with Mercury® means you can now simply enter your account information in Event Wizard® and start taking payments immediately.
If you are looking to open a Mercury® account you can begin the process here.
So you have an event and you want to charge a fee to attend your event, but you don’t have a payment gateway. You’re in luck! We do, and you can use it whenever you like with very little effort on your part.
Before I explain how to set-up the DotCom Your Event® (DCYE) payment gateway, there’s a few things to know:
- We offer our payment gateway in either US$ or CAN$
- The payment gateway accepts Visa, AMEX and MasterCard
- The fee to use our DCYE payment gateway is 5% per transaction. So, if you charge a $100.00 fee on your registration form, we retain $5.00. Why do we charge 5%?
- to cover the merchant fees associated with Visa, AMEX and MasterCard
- to cover gateway administration costs and banking fees
- to cover the administration of the payments, chargebacks and refunds on your behalf
- Any Event Wizard® user can use the DCYE payment gateway
- How do you receive your money?
- At the end of your event click the ‘reconcile’ button in your account. We will contact you after that to begin the payout process so you can get your money
- Need to pay for venues, catering, go-go dancers (we don’t judge)? During a live event you can invoice us for up to 80% of the funds received to date. To do this send us a support ticket and we’ll contact you to begin the process.
Now that you know all the details, let’s go over how to add the payment gateway to your event.
First, login into your account and navigate the Edit your payment options and details section of your edit menu.
Once you are in this section you will see a dropdown box on the right side under Online Payment Options. Click that dropdown and choose the correct currency:
Once you’ve chosen your currency, you will then want to fill out all of the Invoicer Information so registrants know you are billing them under the DCYE payment gateway.
The last thing you’ll need to decide is what happens after a registrant clicks Submit on your form. You can set-up Force Payment or Direct Payment so your form behaves differently based on your requirements.
Once you’ve chosen your preferred settings click Save and you’ll now be set up to take registration fees.
If you have any questions, post to the comments or send us a support ticket.
If you are collecting fees on your registration form and decide to use the DotCom Your Event® payment gateway, you may be wondering how you get the money you brought in. The process is quite simple actually, and the best part is, you have to do very little work from start to finish.
If you’re at the stage of setting up your event, you’ll first want to add the DotCom Your Event® payment gateway in the ‘Payment Process’ section of your events edit menu. Make sure to choose the correct currency when doing so as there are two gateways provided, one for Canadian transactions and one for US transactions. You’ll then want to set-up the remainder of your event, complete with fees.
After your event is over login in to your account and navigate to the edit menu. On the eCommerce line there is a task labelled Reconcile Event. Click this task and an automatic email will be sent to our financial department. They will then email you a spreadsheet summarizing the financials for your event including our 5% fee for eCommerce. You will then invoice us for the amount shown on the spreadsheet and a cheque and final report will be immediately sent to you. If you require payment via wire transfer, please note that a $75 wire transfer fee will be deducted from the payment total. If you require payment to be sent via courier, you can either arrange a pick up with your own courier or DotCom Your Event can arrange a delivery through FedEx at your expense. The courier fee will be directly deducted from your payment.
If you need interim funds you can invoice us at any time during a live event for up to 80% of what we have collected to date. These advance payments will be included on the final spreadsheet summary.
For further information on how to submit an invoice for funds collected, please contact our finance department at firstname.lastname@example.org.
Should you have any questions about using our gateway during your event please let us know.