Take a moment to reflect on the last event you attended. Whether it was a conference, trade show, gala dinner, or concert, chances are tickets were involved in some shape or form. In conjunction with our mobile scanner app, tickets are an easy way to keep track of not only your event’s attendance, but also various pre-paid items and services you may offer during its course. The app can be used on multiple devices for multiple events without data conflict, and best of all, it’s free!
Before using the app, you’ll first need to ensure you’re using tickets in your event. This can mean either enabling general admission tickets and/or fee-based tickets, depending on what your event requires.
How to Scan Barcodes
Once you log into the app, you can choose from a list of events currently in your Event Wizard account. After selecting an event, you’ll notice two different sections on the next screen: Attendees, and Tickets. The green “Attendees” section pertains to the event-wide general admission ticket option, and the purple “Tickets” section refers to fee-based tickets, both of which we mentioned earlier. Depending on which kind of code you’re scanning, tap the corresponding scan button and use your device’s camera to scan the code, (you may be prompted to allow access to your camera at this point).
NOTE: The easiest way to tell them apart is by the type of code image: Attendee tickets utilize a traditional linear barcode, whereas Tickets (fee-based) utilize a square QR code. This is illustrated on the “scan” buttons in the app itself, as seen below.
On the right side of each section you’ll also notice two numbers separated by a slash: the first number refers to the number of codes you have scanned, and the second refers to the total number of codes available to scan. These values are also represented as progress bars, (one per section) that fill in white as you scan your way to your totals. In the example above, you can see that we are expecting 10 attendees in total, (none of which have been scanned) and zero fee-based ticketed items.
After scanning a barcode, you’ll see the number and progress bar change accordingly, but what you won’t see is your report being updated in real-time. To see the reports in question, head over to Event Wizard and go to the Reports section for your corresponding event. In the “Reports and Tools” dropdown, you’ll see both an “Attendance Report” and a “Ticket Scan Report”, which correspond to the “Attendees” and “Tickets” sections of the app respectively.
Well, that’s it in a nutshell. More information about setting up tickets can be found in our other blog posts, so if you’re unsure about all that, be sure to give them a quick read. Otherwise, if you have any questions about attendee tickets, fee-based tickets, our scanner app, or anything else that we didn’t cover here, please drop us a line!
Merge tags are a vital tool when composing your confirmation emails, since they allow you to personalize each registrant’s emails by automatically inserting things like their name and registration info. Our latest system merge tag generates a personalized link to each registrants’ ticket, for when it comes time to check them in at your event using our free mobile Attendee Scanner app.
Adding a Ticket Link to your confirmation email is easy. Start by going to your event task list and clicking the Edit Payment Confirmation email link.
Next, click the Insert System Merge Tag dropdown in the editor’s toolbar and scroll down – you’ll notice an option to insert the Ticket Link. Once selected, the Ticket Link merge tag will be inserted next to your cursor in the editor.
NOTE: It’s important to keep in mind that the ticket will only successfully scan once the registrant has paid for their registration, so it makes the most sense to place this tag in the Payment Confirmation Email, rather than the Registration Confirmation Email.
Much like an <a> tag in HTML, the Ticket Link merge tag consists of an opening tag, link text/contents, and a closing tag. Please ensure the opening and closing tags aren’t altered, since they tell the system where to insert the custom link when the email is eventually sent out. The only part we need to be concerned with is the link text between the two tags – change it to something more relevant, similar to the screenshot above, then click Save.
It’s important to test your confirmation email to ensure the link is appearing and functioning properly. Once you receive your test email, assuming everything went as planned, you’ll notice that the Ticket Link merge tag has been transformed into a proper link, which gives access to a personalized ticket for the registrant to whom it was sent.
That’s it! Nice and easy. If you have any questions about the new Ticket Link merge tag or any other merge tags, give us a shout. Also, be sure to download our mobile Attendee Scanner app so you’re prepared for when it comes time to check in attendees at your event – it’s free!
UPDATE: be sure check out our post on fee-based tickets.
When you create a new event in your account a ticket for that event is created in the background. So, each time someone completes a registration on your registration form a personal ticket is created for them.
Here’s how it appears:
After completing a registration your registrant will land on the confirmation page where they may click the View and Print Your Ticket button. You can customize the information that appears above this button to suit your needs.
Upon doing so they will be presented with their ticket for printing.
If you do not want a ticket created for your attendees you can turn this feature off. To do this, head into your event’s edit menu and select Build/Design Your Form & Website > Event properties > Select the last item in the list ‘Enable/Disable Event Tickets’.
From here you will uncheck the ‘Enable/disable event tickets’ checkbox.
You can check/uncheck this selection at anytime whether your event is in test mode or live.
In addition to the barcode that is created on the registrant’s ticket, you can also create one for the confirmation email. To see how this is done read How to Set-up Barcodes.
ONSITE ATTENDEE SCANNING
Now that your attendees have barcoded tickets you can use the Event Wizard® Attendee Scanner App to scan the barcodes when your attendees arrive at your event.
The attendee scanner app will scan the barcode on a screen (phone, tablet etc.) or paper print out then automatically update your attendance report in your event. This app can be used for multiple events in your account, and multiple devices can be scanning at the same time without data conflict.
The Event Wizard® Attendee Scanner App is available for all Apple iOS devices and Android and is free of charge. Download the Event Wizard® Attendee Scanner App now.
To access your attendance report to see who has attended your event (been scanned in) or not attended (not scanned) click the reports icon in your account.
Then select Attendance Report in the Reports & Tools dropdown list.
Your list of registrants will appear in this report.
Use the Show: dropdown list to show only those that attended your event or did not attend your event.
- Use the two lists to segment your registrants and send targeted emails based on whether they attended or did not attend.
- Running webinars, seminars or classes that go towards CE credits? The Attendance Report is the perfect way to track credits based on attendance.
If you have any questions about using our onsite attendee and scanning tools, contact us today.