Duplicate registrations on your registration form are a nightmare to some and a much needed requirement for others. That’s why we give you the choice as to whether or not you want to allow them on your form.
Event Wizard® uses three fields to detect a duplicate registration; first name, last name and email address. All three of these fields must match completely for the system to reject the registration.
One instance you may want to allow duplicates is during testing of your form. It will allow you to use the form filler in your web browser to speed up testing, just be sure to turn it off when you want to make your form live. Whether you love duplicates or hate them, turning them on/off is simple. To do so, login to your account and select the event you want to update this setting on. Once in, navigate to the event’s edit menu (task list) and then to Event Properties.
From here, click the Advanced Options tab. The first checkbox is ‘Allow duplicate registrations’. By default this is unchecked and will not allow duplicates to register. If you would like to allow duplicates then check the box and click ‘Save’.
If you are conducting a survey from your account it is very important you allow duplicate registrations. Each registration entered from a survey typically has a blank first name, last name and email when submitted. From Event Wizard®’s perspective these are considered duplicates and need to be allowed.
Need help with the duplicate registration setting? Feel free to contact us with any questions.
After setting up your event it is good practice to immediately set-up your event properties. These settings and options for your event are located under the Build/Design Your Form & Website section of your event’s edit menu.
These settings have a large impact on the way your registration form will behave so it’s important to understand what each one does.
If you click through the first task called Edit event date, event location, and basic properties you will be presented with the following options.
BASIC EVENT INFO
This is the same event information screen you set-up when you began building your event. If you would like to edit any of this info you can do so and save it here.
Set the global registration limit that your form will allow. This can be changed at anytime during a test or live event.
Allow Duplicate Registrations
This setting, when checked off, will allow registrant’s with the same First Name, Last Name and Email Address to register more than once. Otherwise, if left unchecked it will not allow a duplicate registration with those same three fields matching. Read more about duplicate registration settings.
Allow Registrants to Update their Information
When this setting is checked off it will allow your registrants to update their own information without having to go through the event administrator. This setting should be used in conjunction with the update link merge tag so that registrants are able to access their registration information. This setting does not apply to fee items.
Allow Registrants to Remove/Add/Modify Fee Selections While Updating
When you have the previous setting checked off, this one allows users to also remove/add/modify any fee items on the registration form. You might use this setting if you opened up activities to your registrant’s and asked that they come back and make a selection.
This setting will provide the ability to substitute one registration for another until a specified date.
Create an Outlook Calendar Appointment for my Registrants
When selected this setting will display a calendar icon on the registrants confirmation page. When clicked, the icon will download an .ics file to add to your calendar.
Enable/disable event tickets
When you first set-up your event tickets were made in the background. These tickets can be used in conjunction with our Event Wizard® Attendee Scanner App to check attendees in at your event. This property will turn these tickets on or off.
Registrants Must Choose at Least One Fee
This setting forces the registrant to select at least one fee item on the registration form before submitting their form.
The last setting that is displayed during initial event creation only is Create a service fee for my event and pass on the registration cost to my registrants. This setting is only available during set-up as it controls how the per registration fee is charged. Once this setting is selected it cannot be turned off so decide wisely if you would like to use it. Read more on setting up your service fee here.
Use these settings to further automate your registration form for you and help streamline the process for your registrants.
If you would like to learn more about setting up your Event Properties let us know.
Our latest help video will show you how to use the new registrant self cancellation feature in Event Wizard®.
This feature is available in all accounts and allows your registrants to cancel themselves if they can no longer attend your event. If you have any questions about this new feature please contact us today.
This video and many others are available in our Help Centre.