As an event coordinator, you want your event to go smoothly from start to finish. The last thing you want to be doing is chasing your registrants down trying to collect missing payments, but it does happen from time to time. Not to worry, we have compiled three tried and tested methods to help you collect any outstanding payments from your registrants.
1. Email Them Their Confirmation Link
It’s possible that one or two registrants simply missed the payment buttons on their confirmation, (i.e.: “thank you”) page; emailing them a quick reminder is the easiest way to get them back on track. Open up your event reports and locate the name of the registrant in question.
Click the View the Registration Details icon in the Tools column for that registrant, which will open up their confirmation page in a new window. Copy the URL from the address bar of the popup and paste it in an email to your registrant. Once received, they can click the link to come back and make payments using the methods you have enabled in your event.
Note: If you only have online payment enabled, simply replace the /thank-you/ portion of the URL with /checkout/. By sending them this link instead, they will open up directly to the checkout process rather than their confirmation page, saving a step.
2. Include the Payment Link in Your Registration Confirmation Email
Rather than waiting for any missed payments, you can take a preliminary measure by including a personalized payment link in your registration confirmation email. This is done using the Payment Link system merge tag, which uses your registrant information in Event Wizard® to generate a personalized link for each individual registrant.
When editing your registration confirmation email, click the Insert System Merge Tag dropdown in the editor, and select Payment Link. This will insert the payment link merge tag wherever your cursor is placed within the body of the editor.
The link merge tags work similarly to how <a> tags work in HTML: they consist of the opening tag, link text, and closing tag. In this case, the opening and closing tags make up the portion of the merge tag that is automatically created by the system, so you don’t need to worry about that. The portion you need to concern yourself with is the link text, which should be changed to something more relevant, (such as “Click here to pay for your registration”) so the registrant knows what the link represents. The screenshot above shows the different steps from link creation to the final email.
3. Email All Registrants with Pending Payments
If you have a lot of registrants that have outstanding payments, you can use the email tool within the reports to easily send every one of them a personalized email reminder. Start by going to your event reports and opening the Pending Payments report. Locate the Email icon beside the Reports and Tools dropdown – give it a click.
On the page that opens, you will notice a lot of the same fields from the Edit Confirmation Email page. Start by filling in the boxes with your subject, name, and email address. Next, add some content to your email.
Composing your reminder email is just like composing the confirmation email we did in method 2, only with slightly different information. You can use merge tags to personalize the email with information like the registrant’s name and registration date, but most importantly, their payment link. Once you have your email composed, click the Send Email button.
Hopefully one of these methods will help you to collect any pending payments for your event fees. If you have any questions about this, or anything else Event Wizard®, please contact us.
You asked and we listened! The date input field type has been a part of Event Wizard® for a long time, but it wasn’t very flexible and was due for an overhaul. Thanks to suggestions from some of our clients, we have added some much-needed functionality to the date input field.
Date Format Choices
When a date input field is added to a registration form, it is rendered as three dropdowns: Day, Month, and Year. Until now, these dropdowns always appeared in a static order and couldn’t be rearranged. This wasn’t ideal, since different countries format their dates differently, so we added an option to arrange them as Day/Month/Year or Month/Day/Year, as seen in the example below.
Choosing whether your date input field appears as Day/Month/Year or Month/Day/Year is easy, and can be done using the new Date Format property when adding or editing your date input field.
Default Dates Are No Longer Required
Due to the way the date input fields functioned, they were always required to have a default date. This meant that even if a registrant didn’t explicitly fill out the field, the default date was always present in their response. We completely rewrote the date input field’s functionality from the ground up, which provided us with the option of allowing empty date fields on forms.
Because of this new feature, the only time registrants are now forced to enter a date is if the date input field is specifically marked as “required” by the event organizer. Awesome!
We hope you find these enhancements useful when building your next event. If you have any feedback or requests, please take 5 minutes and fill out our Event Wizard® Feedback survey. Who knows, you might just see your suggestion(s) in the next version update of Event Wizard®!
Here at Event Wizard®, we are serious about keeping our customers’ data safe and take every possible measure to do so. This means that we occasionally have to make adjustments to our system in order keep up-to-date with the latest security measures and remain fully PCI compliant. In some cases, this involves disabling older and outdated encryption protocols, such as TLS 1.0.
What do I need to do?
You and your registrants shouldn’t have any issues accessing Event Wizard®, provided you aren’t using an older or unsupported browser. To quickly test your browser compatibility, you can visit this test site, which already has TLS 1.0 disabled. If you can view the site without receiving any errors, you’re golden, but if you do experience any errors, you can either upgrade your browser, or change your settings based on the steps/screenshot below.
To Enable TLS 1.1 and 1.2 on Internet Explorer:
- On the Internet Explorer main menu, select Tools > Internet Options.
- In the Internet Options box, select the Advanced tab.
- In the Security category, uncheck Use TLS 1.0, and check Use TLS 1.1, as well as Use TLS 1.2.
- Click OK.
- Exit and restart Internet Explorer.
Please keep in mind that we will be disabling TLS 1.0 on Event Wizard® this coming weekend, so please be sure your web browser is up-to-spec before then, otherwise you may not be able to access Event Wizard®.
If you have any questions about TLS 1.0, our security in general, or anything else, just shoot us an email.