At DotCom Your Event® we pride ourselves on our customer service. It’s what has made us successful over the years and, we believe, what brings our clients back.
To make it as easy as possible to use Event Wizard® we have included tool-tips and FAQ’s throughout your user interface. But, sometimes that’s not enough. Sometimes, you just need us to take care of your question or problem directly. Not too worry, for this we have created a very easy to use Support Ticket System in your account.
The Support Ticket System can be accessed in the main menu area of your account interface.
To create a ticket click ‘create a new ticket’ and complete the fields as if you were writing an email. Be sure to include as much information as possible, including url’s and error messages. This will assist us in helping you as quickly as possible. Once complete click ‘submit request’.
We typically will get back to you within the same day and in most instances in a couple of hours. When you have received a response you will get an email indicating you have a response in your account and to login to view it. Click on the support icon (this time it will have a number ‘1’ on it) and your conversation will be displayed in an easy to read format.
If you have additional questions after a response has been posted feel free to reply. Each support ticket you submit will remain in your account for future reference.
As part of our ongoing effort to provide you with the most comprehensive event registration software available, we are pleased to announce three new tools in Event Wizard® 5.0 to help you promote your events. These are:
- Register Button Factory
- Send to Twitter
- Share on Facebook
These new tools can be found in your events task list under a new section called Promote Your Event & Manage Your Attendees.
The ability to share to your social networks is quite common and so we won’t cover how to do that here. Let’s cover the Register Button Factory – it has been created to give you a quick and easy way of creating custom ‘register now’ buttons for your events marketing materials.
Here’s how it works. First, click the Register Button Factory icon in your promote section. Follow steps 1 and 2 to design your button just the way you want it. As you are designing your button you will see your creation take shape on the right hand side.
After completing these steps you can then indicate where you want the button to take someone when it’s clicked. By default the button will direct to your events URL (www.event-wizard.com/events/_____/), but if you’d like you can also enter a custom URL destination. You can also create a button in any language you want and if you have created registration forms in alternate languages, you can create a button for each.
Once complete, click Get Button Code then copy and paste that code to any of the previously mentioned email campaigns, websites, etc.
It’s important to remember the Register Button Factory will not save your button creation, so make sure if you are leaving the page to save your code to notepad, WORD etc.