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BlogChalk full of Event Wizard® tips, tricks, and news!

Donation Field in Event Wizard®

Nov 24, 2010    By: Mark Turner



When the Donation Fee Field is added it will allow your registrants to enter any amount they would like.  It’s important to note this field type is tax exempt, so be sure to only use it when taking donations.

To add this new field simply choose ‘Donation’ in the Add a Form Field section of the task list.

EW6-Donation

After adding your field, look for it at the bottom of the registration form.

Just like any other field in Event Wizard® you can change the location in the Edit/Move/Hide Fields section of the task list.

Posted on November 24, 2010 by Mark Turner
Category : Event Wizard® & Event Wizard® Tips
Tagged : ,, ,





Merge Tags and How to Use Them

Nov 8, 2010    By: Mark Turner



Before we dive into this post let me explain what merge tags are.

Merge tags allow you to customize your Registration Confirmation Email, Payment Confirmation Email, Registrant Update Email and Thank You Page by allowing you to add tags that automatically pull in information from your registration form.

The most common use of merge tags is to automatically address something with a person’s name, like an email.  For example, if you set up your email to read, Dear [##FIRST_NAME##], then each recipient will have their first name in place of the tag.  Pretty neat, right!

Now that you know what they are, let’s explain how to use them.  As mentioned you have the ability to set up merge tags in the following places in Event Wizard®:

  • Registration Confirmation Email
  • Payment Confirmation Email
  • Registrant Update Email
  • Thank You Page

We’ll use the Thank You Page for this example.  When you are in the Thank You Page editor look out for the two dropdown lists on the lower row:

EW6-Merge

The list on the left will add ‘Form Merge Tags’, which are merge tags based on the fields you have created for your form. This excludes the following fields: Labels, Horizontal Lines, Page Breaks and Section Labels.

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The list on the right will add ‘System Merge Tags’, which are tags automatically generated for every registration form created, such as Registration Date, Event Title etc.

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To add any tag, just simply click on the name in the dropdown list and it will embed itself within the editor.

By default we have added the typical merge tags to all of the registration confirmation emails that go out.  However, if you do not want these tags or want to change them up in any way, feel free to go into the above mentioned pages and do so.

Let us know if you need any help!

Posted on November 8, 2010 by Mark Turner
Category : Event Wizard® & Event Wizard® Tips
Tagged : ,, , ,





Event Wizard® Support Ticket System

Sep 22, 2010    By: Mark Turner



At DotCom Your Event® we pride ourselves on our customer service.  It’s what has made us successful over the years and, we believe, what brings our clients back.

To make it as easy as possible to use Event Wizard® we have included tool-tips and FAQ’s throughout your user interface.  But, sometimes that’s not enough.  Sometimes, you just need us to take care of your question or problem directly.  Not too worry, for this we have created a very easy to use Support Ticket System in your account.

The Support Ticket System can be accessed in the main menu area of your account interface.

EW6-Supprt

To create a ticket click ‘create a new ticket’ and complete the fields as if you were writing an email.  Be sure to include as much information as possible, including url’s and error messages.  This will assist us in helping you as quickly as possible.  Once complete click ‘submit request’.

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We typically will get back to you within the same day and in most instances in a couple of hours.  When you have received a response you will get an email indicating you have a response in your account and to login to view it.  Click on the support icon (this time it will have a number ‘1’ on it) and your conversation will be displayed in an easy to read format.

 

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If you have additional questions after a response has been posted feel free to reply.  Each support ticket you submit will remain in your account for future reference.

Posted on September 22, 2010 by Mark Turner
Category : Uncategorized
Tagged :