Whether or not you need techsupport, for any software or application you are using, it’s nice to know someone’s there to help if you need it. With that in mind, not all techsupport is created equally so be sure you know what the policy covers before you commit.
We are sometimes asked what support we offer for Event Wizard®. As a result we have refined our policy to cover all points that may come up before, during and after your event. You can read our one-page policy here, which I might add is written in very plain English without any asterisks or ‘exclusions’ on the page.
The bottom line is, we want you and your event to be successful so if you need help it’s readily available for free and quickly. If there is a help topic you don’t see anywhere let us know in the comments.
Late last month, our President Mark Turner was interviewed for the respected business software directory Capterra. Capterra helps people find and compare software for their business – any kind of business, small or large, for-profit or nonprofit. They also help software companies reach their target audience more efficiently. We have been working with Capterra for awhile now and in fact, we are the highest rated registration software company in the directory.
You can read the full interview with Mark here.
Let’s cover some basic points before we get into how you upload and access files within your Event Wizard® account.
- All of the files you upload to Event Wizard are contained in your My Files section
- These files can be accessed from any event you’ve created
- You have 600MB of space in your file bank
- Allowed file types include .jpg, .jpeg, .gif, .png, .bmp, .pdf, .doc, .docx, .rtf, .xls, .xlsx, .ppt, .pptx, .ics, .swf, .svg, .woff, .docm
For the purpose of this post let’s say you had a .pdf you wanted accessible on your registration site for download, even though the process for uploading your files will be the same for any allowable file type. The first thing you’ll do is go to the My Files section of your account and click Upload.
Search for the .pdf on your local hard drive and upload. Once the file is uploaded it is now permanently stored within your My Files until you delete it.
NOTE: You can also drag and drop files from your computer into your browser window to upload them. Drag and drop is supported by all modern web browsers, (sorry Internet Explorer 8 users!) and can be used in the same way you would drag and drop files from folder to folder on your computer.
To access your newly uploaded .pdf you have two options:
Option 1 – Your .pdf will be at the top of your My Files list, this is the case for any new file you add. When you click on the name of the file it will open in a browser tab.
Copy and paste the URL of the file when it opens and navigate into the events task list that you’re working on. Choose the area you would like the agenda to be available in, for instance the top of the registration form. Once you’ve opened the registration page editor you can simply paste the URL into the editor or hyperlink an image or text.
Click OK and be sure to save the changes when you’re done.
Option 2 – For this method you do not have to copy and paste the files URL after uploading it. Simply navigate to the registration pages editor and highlight the text or image as you did above, except this time when you click the hyperlink icon and the box appears, you will choose ‘Browse Server’. This will open your My Files bank so you can choose from any file you’ve uploaded.
Click OK, save the changes are you’re done! This same method should be used when accessing any photos or logos, except you will click the picture icon in the editor instead of the hyperlink icon.
Use the My Files section in your account to store any file types you may want to embed or link to from your registration site.
If you have any questions, let us know or post to the comments.