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How to Use the Event Wizard© Ticket Scanner App

Take a moment to reflect on the last event you attended. Whether it was a conference, trade show, gala dinner, or concert, chances are tickets were involved in some shape or form. In conjunction with our mobile scanner app, tickets are an easy way to keep track of not only your event’s attendance, but also various pre-paid items and services you may offer during its course. The app can be used on multiple devices for multiple events without data conflict, and best of all, it’s free!

Getting Started

Before using the app, you’ll first need to ensure you’re using tickets in your event. This can mean either enabling general admission tickets and/or fee-based tickets, depending on what your event requires.

After enabling tickets, you will need to download either the iOS version or Android version of our scanner app, (depending on your device) and login using your Event Wizard account credentials.

Scanner App 1

How to Scan Barcodes

Once you log into the app, you can choose from a list of events currently in your Event Wizard account. After selecting an event, you’ll notice two different sections on the next screen: Attendees, and Tickets. The green “Attendees” section pertains to the event-wide general admission ticket option, and the purple “Tickets” section refers to fee-based tickets, both of which we mentioned earlier. Depending on which kind of code you’re scanning, tap the corresponding scan button and use your device’s camera to scan the code, (you may be prompted to allow access to your camera at this point).

NOTE: The easiest way to tell them apart is by the type of code image: Attendee tickets utilize a traditional linear barcode, whereas Tickets (fee-based) utilize a square QR code. This is illustrated on the “scan” buttons in the app itself, as seen below.

Scanner App 2

On the right side of each section you’ll also notice two numbers separated by a slash: the first number refers to the number of codes you have scanned, and the second refers to the total number of codes available to scan. These values are also represented as progress bars, (one per section) that fill in white as you scan your way to your totals. In the example above, you can see that we are expecting 10 attendees in total, (none of which have been scanned) and zero fee-based ticketed items.

After scanning a barcode, you’ll see the number and progress bar change accordingly, but what you won’t see is your report being updated in real-time. To see the reports in question, head over to Event Wizard and go to the Reports section for your corresponding event. In the “Reports and Tools” dropdown, you’ll see both an “Attendance Report” and a “Ticket Scan Report”, which correspond to the “Attendees” and “Tickets” sections of the app respectively.

Scanner App 3

Well, that’s it in a nutshell. More information about setting up tickets can be found in our other blog posts, so if you’re unsure about all that, be sure to give them a quick read. Otherwise, if you have any questions about attendee tickets, fee-based tickets, our scanner app, or anything else that we didn’t cover here, please drop us a line!


Posted on November 29, 2019 by Mike Schumann
Category : Event Wizard® & Event Wizard® Tips & Mobile Apps
Tagged : ,, , ,