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How to Submit a Support Ticket

There are many ways that we offer assistance when building and managing your registration forms but the one we most recommend is submitting a support ticket.

Why?  When a support ticket is issued it goes to the entire Event Wizard® staff. Yes, everyone. This means that whoever is monitoring the tickets can respond immediately and if they are unable there is always someone else that can. The second reason is that it keeps a record of your questions. This is especially helpful if you forget the answer to your question and need to look it up.

If a ticket is best handled over the phone we will call you and resolve any issues as soon as possible.

To submit a support ticket  login to your account then locate the headphone icon in your main menu.

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Click the support ticket icon and you will land on My Tickets. This screen is where all of your open and closed tickets are located.

Before submitting a support ticket have a look in our Help Centre to see if your answer is there. If you cannot find it click Create a New Ticket. When filling out the support ticket try to be as complete as possible as it helps our staff assist you quickly.

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After submitting your support ticket it will remain open in your My Tickets screen. When you receive a response you will have a notification in your account that there is a message waiting.

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Click through to your support ticket and see the response from our team. If you have additional question or if we require more information you can continue the conversation by simply typing your messaging and replying.

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While we do recommend support tickets for reasons mentioned above, there are of course situations that require a phone call. Never hesitate to phone us if needed, we are always here to help you succeed with your registration form.

If you have any questions about submitting a support ticket let us know.


Posted on January 8, 2014 by Mark Turner
Category : Event Wizard® & Event Wizard® Tips
Tagged : ,, , , ,