If you are collecting fees on your registration form and decide to use the DotCom Your Event® payment gateway, you may be wondering how you get the money you brought in. The process is quite simple actually, and the best part is, you have to do very little work from start to finish.
If you’re at the stage of setting up your event, you’ll first want to add the DotCom Your Event® payment gateway in the ‘Payment Process’ section of your events edit menu. Make sure to choose the correct currency when doing so as there are two gateways provided, one for Canadian transactions and one for US transactions. You’ll then want to set-up the remainder of your event, complete with fees.
After your event is over login in to your account and navigate to the edit menu. On the eCommerce line there is a task labelled Reconcile Event. Click this task and an automatic email will be sent to our financial department. They will then email you a spreadsheet summarizing the financials for your event including our 5% fee for eCommerce. You will then invoice us for the amount shown on the spreadsheet and a cheque and final report will be immediately sent to you. If you require payment via wire transfer, please note that a $75 wire transfer fee will be deducted from the payment total. If you require payment to be sent via courier, you can either arrange a pick up with your own courier or DotCom Your Event can arrange a delivery through FedEx at your expense. The courier fee will be directly deducted from your payment.
If you need interim funds you can invoice us at any time during a live event for up to 80% of what we have collected to date. These advance payments will be included on the final spreadsheet summary.
For further information on how to submit an invoice for funds collected, please contact our finance department at email@example.com.
Should you have any questions about using our gateway during your event please let us know.