Cancelling a registration is one of those things you don’t want to do. You want more people at your event, not less! But, for a variety of reasons registrants can’t always make it. So, how do you refund their money and cancel them from your event?
Cancelling a registrant is quick and easy. First thing you’ll need to do is login to your Event Wizard® account and view your reports. Then search for the registrant you need to cancel and click the red ‘x’ in the tools that appear to the right of their name.
In the box that appears you will enter a cancellation fee if one applies.
At this point one of two things will be done:
Once you have completed these steps then the registration is moved from your Registrations report to your Cancelled report. This is a great report to have as it will allow you to communicate future events to this group differently. For example, “Sorry we didn’t see you at 2013 XYZ Conference. Here’s a 10% off coupon code to attend 2014 XYZ Conference, hope to see you there!”
If you need any assistance cancelling a registration contact us through your support ticket system and we’ll respond right away.