Frequently Asked Questions About Event Wizard®

Recently we were contacted by a company that expressed interest in using Event Wizard® to manage their online event registration. As part of their inquiry, we were asked to answer a number of questions regarding our software features, pricing, and our company policies & procedures. The thing is, we have been asked many of these types of questions by many potential clients. So, we decided it would be a good idea to use this questionnaire as sort of a “frequently asked questions” post that we, (and our potential clients) can use as a reference for future inquiries:

What is our cost based on 900 people over two annual conferences (Fall and Spring)? If we have more than 900, how would the cost be calculated? What does the cost cover? *

Our cost per registration is $3.45 therefore 900 registrations would cost $3,105.00.
Each registration thereafter would cost $3.45 each.

The cost is charge each time a registration form is filled out and the Submit button is then pressed. After that all record management (updates, Cancellation, Substitutions) and reports are included.

All of our pricing can be found at https://event-wizard.com/pricing/

Can collected funds be deposited directly into our bank account? Is there a fee for this service? If so, what is the fee? *

Yes if you have your own internet merchant id and credit card gateway processor. We have a number of gateways integrated into our system. You can find a list of them at https://event-wizard.com/about-us/partners/. The cost is 1% of the transaction amount.

Here is a Help topic on How to Add Your Payment Gateway: https://event-wizard.com/blog/how-to-add-your-online-payment-gateway/

If you don’t have gateway and want to use ours, the cost is 5% but this includes all credit card charges, bank fees, and gateway administration and transaction fees. We can arrange transfers of funds to your bank account on a regular basis up to 80% of the money taken in at any time. Full financial reporting is included with your event.

When a purchase order is used for registration, who is responsible for invoicing and the follow-up necessary to receive payments? *

Event Wizard Payment Processing module allows for a variety of payment methods; online credit card, PayPal, and offline methods like check, invoice , cash, purchase order, etc. When a registrant chooses an offline payment method, an invoice is produced onscreen, which can be printed. It will have the payment instructions on it such who to make the payment to and where to mail it.

Offline payments are recorded as Payment Pending in the Event Wizard reports. When an offline payment is received, it can be recorded through the Record Payment tool in the reports for that registrant. Once the balance outstanding is fully paid, then the payment is considered complete and is no longer in Payment Pending.

You are responsible for the collection of all outstanding payments but it is easy to manage. You can easily set up an email to just those people in Payment Pending to remind them of their outstanding balance.

Here is a link to our YouTube video on How to Manage Payments: https://youtube.com/watch?v=5MMGNRt7k5E&hd=1

Is there a fee when credit cards are used for registration? If so, what is it? *

1% of the transaction amount if you use your own gateway (does not includes any credit card charges, bank fees, and gateway administration and transaction fees)

5% of the transaction amount if you use our gateway (includes all credit card charges, bank fees, and gateway administration and transaction fees)

Would you develop our event page or would we? How much lead time is required? *

Event Wizard is what is called “Software as a Service” software. This means that all of the tools and functions necessary to build and manage your own online registration form and site are in your free account. So, yes, you can build it yourself.

However, we do offer a service ($160/hour) where we build it for you. We use the same tools and functions which you will find in your account. We build your site in your account so you can monitor and comment on our progress at any time.

Testing is also free and we encourage it.

If we start out with just a registration module, would it include common reports, the ability to print name badges and email certificates to our attendees? *

With each event that you create in your Event Wizard account, you get a comprehensive suite of Attendance reports, Financial Reports and Management Tools. To view a summary of the Event Wizard reports, you can watch this short YouTube video: https://youtube.com/watch?v=BucM96SwuoI&hd=1

With regards to name badges, we have found that there are too many variables involved to make automatic name badges a reality. Name badges come in all different sizes, layouts with different paper and printers. To make name badges, you simply download your registration data and do a mail merge into your name badge format and then print them locally.

We offer a service of creating and printing name badges for you. Information and pricing can be found at https://event-wizard.com/services/event-attendee-name-badges/

Tell me about your customer support policy. *

Customer support is our most important attribute. Many of customers and especially new customers coming from competitors are amazed and pleased at our level of support.

We publish a Technical Support Commitment which you can access at: https://event-wizard.com/features/support/our-commitment/

In addition there is lots of support and help within the software itself. This article talks about where you can find that in the software: https://event-wizard.com/features/support/

Lastly we have a comprehensive Help Center with all sorts of Help Articles and Videos which can be found at: https://event-wizard.com/support/help-centre/

How is check-in handled with pre-registration and on-site registration? Does your basic package include an app? *

We have two free mobile apps for iPhone, Android and Blackberry devices.

The first mobile app is specifically for checking attendees in at your event based on a barcode that can easy be generated and placed on the confirmation page, the registration confirmation email, and/or on a system generated event ticket. More information on this mobile app can be found at: https://event-wizard.com/features/attendee-scanner-app/

The second mobile app is for the event organizer while onsite at the event. This app provides a multitude of functions which helps the event organizer keep on top of the registration details even when they are away from the registration area. More information about this app can be found at: https://event-wizard.com/features/mobile/

Within the Event Wizard reports, there is an attendance report function that can be used in conjunction and simultaneously with the mobile apps. So if an attendee shows up without a barcode, the registration person can quickly look up the attendee’s registration and mark them off as attending. More information about attendee reports can be found at: https://event-wizard.com/features/event-registration-reports/

After your event is over, it is easy to see who attended and who didn’t and do subsequent follow up on that basis.

In the future, we may desire a module for membership, an app for conference program viewing, conference site navigation, etc. Is that something you do? *

We are just in the very early stages of creating a membership function in Event Wizard. The general concept is that you will be able to upload your membership list and then create series of forms to support it. But it is quite involved with many functional areas so we don’t have a timeframe for the delivery of the complete system.

With regards conference program viewing and conference site navigation, your Event Wizard site that you built for online registration will continue to be available during and after your conference is over. If built properly, your site is automatically mobile friendly. You can read more about this feature at: https://event-wizard.com/blog/mobile-friendly-registration-forms/

Do you have a survey tool included in the basic package? *

Event Wizard can be used for surveys in two ways. First, since you can create any type of form with any type of question in Event Wizard, you can use Event Wizard for surveys. You simply hide the First name, Last Name and Email Address on the form to make the survey anonymous. The cost is the same as a registration fro each response. You can read more about surveys at: https://event-wizard.com/blog/creating-a-post-event-survey/

You can also create your survey in Survey Monkey and then email the survey link to all of the attendees that attended the event. Event Wizard has powerful email capabilities which make this task very easy to accomplish.

Why should we select your company for our conference registration? What makes your company successful? *

Support and Service.

We are passionate and dedicated to making our customers successful with our software. We understand that online registration is a mission-critical application. We realize that organizations that are new to online registration require a lot of help in the early going. We provide free training and support before, during and after your event registration is live. We want you to be successful.

We have been in the online registration business since January 2001. We earn a lot of our new business through referrals and we tend to keep our existing customers happy with constant updates and improvements to our software which can be found at: https://event-wizard.com/support/registration-software-updates/

Hopefully you were able to find the answers you were looking for. If not, keep in mind that we have a very comprehensive Help Centre and information-rich blog. For everything else, feel free to contact us directly.


Posted on May 21, 2015 by Mike Schumann
Category : Event Wizard® & Interview
Tagged : ,, , , , ,


↑