At DotCom Your Event® we pride ourselves on our customer service. It’s what has made us successful over the years and, we believe, what brings our clients back.
To make it as easy as possible to use Event Wizard® we have included tool-tips and FAQ’s throughout your user interface. But, sometimes that’s not enough. Sometimes, you just need us to take care of your question or problem directly. Not too worry, for this we have created a very easy to use Support Ticket System in your account.
The Support Ticket System can be accessed in the main menu area of your account interface.
To create a ticket click ‘create a new ticket’ and complete the fields as if you were writing an email. Be sure to include as much information as possible, including url’s and error messages. This will assist us in helping you as quickly as possible. Once complete click ‘submit request’.
We typically will get back to you within the same day and in most instances in a couple of hours. When you have received a response you will get an email indicating you have a response in your account and to login to view it. Click on the support icon (this time it will have a number ‘1’ on it) and your conversation will be displayed in an easy to read format.
If you have additional questions after a response has been posted feel free to reply. Each support ticket you submit will remain in your account for future reference.