Ensuring Successful Confirmation Email Tests

During the registration form testing process you will likely be processing lots of tests to ensure the flow of your form is exactly as you want it. At least you should be, if not, it’s time to make it a habit!

When testing your form, sometimes the confirmation emails don’t seem to be getting delivered to your computer. This can happen on occasion when the email is set-up with the same email domain as your own. Setting your Event Wizard® confirmation email up with the same email address as your own, or with the same email domain as your company is very common practice and makes complete sense. However, email firewalls don’t always agree and can sometimes mistake the email for a spamming practice called ‘spoofing’.

Here is the scenario:

  • You set-up a ‘from’ email address for your registration form, for ex: myevent@company.com. The @company.com is the same email domain as your own.
  • When the confirmation email is sent, your email firewall sees a message coming from an external source that has an internal email domain. This doesn’t make sense to it and therefore assumes it cannot be from a legitimate source. As a result it does not allow the message through and you never see it.

So, how do you stop this from happening so you can receive your confirmation emails? The first step is to check to see if they are going into your junk folder. If this is the case you can simply mark the email message as safe and you’re done.

If the message is not there then the second possibility is that your firewall is blocking the emails as spam. A quick test is to register under your personal email address like a gmail, hotmail or another web-based service. If you receive the confirmation email there you can make a pretty solid assumption it is your company’s firewall not allowing the email to be delivered.

The solution is to have your IT department or whomever manages your email accounts to add the following three items to the whitelist of your firewall rules:

The important thing to note is that this does not affect your registrants and typically only happens to the company that has created the form. We see this in government and academic institutions but not often elsewhere.

If you have any questions on this topic or need assistance with your confirmation email set-up contact us today.

Posted on January 3, 2014 by Mark Turner
Category : Event Wizard® & Event Wizard® Tips
Tagged : ,, ,