Category: Announcements

NEW: Fee-Based Tickets

Aug 10, 2018    By: Mike Schumann

We’ve had tickets in Event Wizard® for some time now, which utilize barcode scanning for quick and accurate check-ins. This is great for something like a general entry ticket to a conference, but what if the conference has multiple seminars or other components? This is where fee-based tickets come into play.

A fee-based ticket is exactly that: a unique ticket, (or multiple tickets for fee quantities) for each fee on your form. They are great for things like multi-seminar conferences, pre-ordering merchandise, or event tours. Since each ticket is fee-dependent, we will need to enable it for any fee that requires tickets. For this example we will be adding a new fee, for which we will enable tickets.

Fee Tickets 1

In the Properties section of the Add a Fee page you’ll notice a few checkboxes, one of which reads “Enable tickets for this fee?” – check this box.

NOTE: You can also enable tickets for any existing fee by editing the fee and ensuring that same box is checked, but try to avoid doing so once an event has already started taking registrations. If you do not enable fee tickets before the registrations start coming in, you will need to update each existing registration in order to generate tickets for those registrants’ fees.

Once saved, we can test it out by completing a registration and viewing the Thank You/confirmation page.


Under the event header, you’ll notice a red “View and Print Your Ticket” button – clicking this button will bring up the tickets page.


Here is where you can view your tickets or print them out for later use. Assuming you have general tickets enabled for your event, you’ll see this ticket at the top with the title “General Admission”. Underneath, you’ll see all the tickets for fees which you have tickets enabled, including multiple unique tickets for multiple quantities. These work the same way as the general tickets, in that they can be scanned and recorded by our Attendee Scanner app.

That’s it! Just be mindful of a couple key things mentioned above and you shouldn’t have any issues with fee-based tickets. However, if you do run into any roadblocks, you can always contact tech support through your account and we will get you sorted as soon as possible.

Posted on August 10, 2018 by Mike Schumann
Category : Announcements & Event Wizard®
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Changes to Our Privacy Policy

May 15, 2018    By: Mike Schumann

We recently made a few small changes to our Privacy Policy. These changes came about because of some new European privacy rules that will come into affect across Europe on May 25th. We wanted to use this opportunity to ensure we are fully transparent on how we use your information, regardless of where you live.

Rest assured that these changes will not affect your day-to-day Event Wizard® experience whatsoever.

If you’re unclear about anything or have any concerns about our Privacy Policy, please do not hesitate to contact us – we are here to help!

Posted on May 15, 2018 by Mike Schumann
Category : Announcements & Event Wizard®
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Event Wizard® to Disable TLS 1.0

Feb 4, 2016    By: Mike Schumann

Here at Event Wizard®, we are serious about keeping our customers’ data safe and take every possible measure to do so. This means that we occasionally have to make adjustments to our system in order keep up-to-date with the latest security measures and remain fully PCI compliant. In some cases, this involves disabling older and outdated encryption protocols, such as TLS 1.0.

What do I need to do?

You and your registrants shouldn’t have any issues accessing Event Wizard®, provided you aren’t using an older or unsupported browser. To quickly test your browser compatibility, you can visit this test site, which already has TLS 1.0 disabled. If you can view the site without receiving any errors, you’re golden, but if you do experience any errors, you can either upgrade your browser, or change your settings based on the steps/screenshot below.

To Enable TLS 1.1 and 1.2 on Internet Explorer:

  1. On the Internet Explorer main menu, select Tools > Internet Options.
  2. In the Internet Options box, select the Advanced tab.
  3. In the Security category, uncheck Use TLS 1.0, and check Use TLS 1.1, as well as Use TLS 1.2.
  4. Click OK.
  5. Exit and restart Internet Explorer.


Please keep in mind that we will be disabling TLS 1.0 on Event Wizard® this coming weekend, so please be sure your web browser is up-to-spec before then, otherwise you may not be able to access Event Wizard®.

If you have any questions about TLS 1.0, our security in general, or anything else, just shoot us an email.

Posted on February 4, 2016 by Mike Schumann
Category : Announcements & Event Wizard®
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The End of Internet Explorer (kind of)

Jan 6, 2016    By: Mike Schumann

As of January 12, 2016, Microsoft will be dropping support for all but the latest version of Internet Explorer. This means that they will no longer be issuing bug fixes, security updates, or any sort of technical support for versions of Internet Explorer previous to version 11. Furthermore, with the launch of Microsoft’s Edge browser that comes default in Windows 10, it’s quite possible that they will be completely dropping support for Internet Explorer sometime in the not-so-distant future.

Why is this happening?

Well, there are a couple key reasons for this; the first of which is security. Older versions of Internet Explorer, (or any browser, for that matter) are prone to malicious attacks and other security backdoors that can put your files and data at risk of being damaged, deleted, or even stolen. By keeping your browser up to date, you are ensuring that you have the latest in bug and security fixes, which can help keep you safe from viruses, spyware, and other malicious software floating around on the web.

The second reason is compatibility. The internet as we know it doesn’t stand still. New websites appear all the time and existing ones are constantly evolving as new technologies are being developed and utilized. In order to take advantage of all the modern features available on your favourite websites, (such as the drag-and-drop feature on the My Files page in your Event Wizard® account) you need a modern browser; one that is capable of understanding and delivering this content to you. Older browsers simply aren’t capable of doing this, which is why many large software providers such as Google had already dropped support for older versions of Internet Explorer years ago.

What should you do about it?

Refusing to upgrade means putting yourself and your data at risk, so as far as I see it, that is out of the question. Luckily, unlike the early years of the internet, there are a multitude of safe options for your web browsing needs. What’s even better is that most modern browsers employ an auto-update feature, so you don’t have to worry about getting your security and bug fixes manually. Plus, they’re all free to download and use – bonus!

If you currently use Internet Explorer 11, you’re golden. However, if you’re running Internet Explorer 10 or under, you’ll want to strongly consider upgrading. In this case you have a couple different options:

a) You can simply run Windows Update in your computer’s Control Panel to search for an update to Internet Explorer 11.

b) Or, you can look at upgrading to a different browser altogether, such as Chrome, (my personal preference) or Firefox. I’ve included some links below to a few popular web browsers – check them out:

Don’t hesitate to try a few different web browsers. It may take some experimenting to find the one that works best for you and your workflow, but once you find it, you can browse confidently knowing that you won’t be left behind again. You may even discover some useful new features you didn’t know existed!

For more information on this change, upgrading tips, and Internet Explorer lifecycles, check out this page from Microsoft. For any other questions or comments, drop us a line.

Posted on January 6, 2016 by Mike Schumann
Category : Announcements
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Event Wizard® 6 – New Features & Updates

Sep 26, 2014    By: Mark Turner

Event Wizard® 6 introduces many new features to your Event Wizard® account and loads of updates to features and tools you already use. In addition to the main features and updates listed here we have made many small improvements throughout the software to help speed up and create a more efficient and user friendly environment for you.


There is a new task list menu in Event Wizard®, but as a current user you will not see it right away. We have left the current user default to the old version of the task list and will let you decide if you would like to change to the new one (we think you should!). To preview the new task list simply click the Check out our New Task List button on your current task list.


Once you have previewed the new task list for a moment you will be asked if you prefer it as your default via a pop-up window at the bottom of your screen.


At this point you can set the new task list as your default or remain using the classic version. If at anytime you change your mind you can go into your account preferences and change your default. Once you are in the task list you will notice everything is laid out a bit different than you are used to but in very logical easy to understand categories. If you want to toggle back to the old task list click the Go to Classic View button.



We now have a one page create event screen that allows you to create and launch a simple event from one page. This page is essentially a stripped down version of the multi-step process you are used to when creating an event. Just like the task list though we have a new Create Event screen that can be accessed by clicking the link in the upper right of the current Create Event screen.


Select that link and set the preference for the new screen and you’ll be looking to the future from here out. View our how to get started guide to see how the new Create Event screen works.


You may have noticed we quietly launched our Event Wizard Attendee Scanner App a few months ago. There was a reason for that and it had a lot to do with our new barcoded tickets in Event Wizard® 6. Read more about onsite attendee check-in, barcodes and event tickets.



Copying an event already saves you a ton of time, we just went ahead and made that even quicker. We now have a one-click copy event function that is so easy you may just copy events for the fun of it. Read more about copying your events.


We have updated all current accounts from 100MB of file storage to 200MB of file storage. In addition you can now create folders to better organize each event’s files and drag and drop those files into the folders you create.



We have updated the form error checking tool to now highlight the required fields that your registrants miss. This eliminates the pesky pop-up boxes that weren’t too popular and takes the guesswork out of which fields need to be filled out to continue on the form.



We have revamped the way the Service Fee Field behaves in Event Wizard®. You are now able to use your own payment gateway and make the fee any amount you would like.

Recovering your per registration cost just got much easier! Read more on the Service Fee update.


Our long standing customers have been waiting for this and we’re pleased to finally make it available. You can now show only the events you want in My Events based on the events status. You can even archive old events! Check out all the new My Events organization.


Our Help Centre has also been updated and will continue to be a great source of help and support as your use your Event Wizard account and it’s new features. Be sure to bookmark it to get the most out of your account.


Posted on September 26, 2014 by Mark Turner
Category : Announcements & Event Wizard® & Event Wizard® Tips
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Is Event Wizard affected by Heartbleed?

Apr 10, 2014    By: Mark Turner


On Tuesday April 8th many media outlets reported on the potentially damaging effects of an internet security vulnerability known as the Heartbleed bug or (CVE-2014-0160). This vulnerability poses severe implications for the entire Web and allows remote users to access memory on the system where the vulnerability exists.

The problems that have come to surface around this bug have to do with exposure when using OpenSSL. OpenSSL is software code that protects the privacy of sensitive details (such as banking information and passwords) when accessing secure websites.

It is important to understand that Event Wizard is not at risk and never has been.

Event Wizard uses SSL/TLS issued by GeoTrust. We use Quick SSL, not OpenSSL. Quick SSL is not vulnerable to the Heartbleed bug.

If you have any concerns about your registrant’s data being safe, please don’t hesitate to contact us.

If you would like to test Event Wizard’s vulnerability to the Heartbleed bug you can do so here; enter

Posted on April 10, 2014 by Mark Turner
Category : Announcements & Event Wizard®
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This past weekend our partner Glotman.Simpson Cycling held their annual Cypress Challenge cycling race in support of pancreatic cancer research at the BC Cancer Foundation.

This is Glotman.Simpson Cycling’s 6th year putting on this event. Each year the awareness is greater and the ridership has increased, but not on the scale it did this year. This year the Club managed to attract over 500 riders and raise over $400,000 in support of pancreatic cancer research.

We are very proud to be associated with Glotman.Simpson Cycling and we congratulate them on this monumental achievement.

VANCOUVER, BRITISH COLUMBIA–(Marketwired – Aug. 20, 2013) – The Glotman·Simpson Cycling Club’s 6th Annual Cypress Challenge raised a record $400,000 for the BC Cancer Foundation in support of groundbreaking research at the BC Cancer Agency’s Pancreas Centre BC. The event, presented by Beedie Giving, Britco and KPMG, was a phenomenal success with over 500 riders taking part to raise awareness and funds for pancreatic cancer research.

Pancreatic cancer has the lowest survival rate of all cancer types, in part because early detection is difficult. The Canadian average for five-year survival is only 5 per cent, with nearly 600 people in B.C. expected to be diagnosed with pancreatic cancer this year. With so few survivors to advocate and raise funds, events like the Cypress Challenge are important to help raise awareness and support more research. The Glotman·Simpson Cycling Club is dedicated year round to raising awareness and funds for pancreatic cancer research. The Cypress Challenge is their biggest fundraiser of the year.

“Pancreatic cancer is a dreadful disease that has personally impacted many of the Cypress Challenge participants,” says Geoffrey Glotman, Event Chair and Managing Principal, Glotman•Simpson Consulting Engineers. “With the growth of the event, we see simultaneous momentum building in pancreatic cancer research with the establishment of the Pancreas Centre BC, a dedicated research body focused on advancing care for people facing pancreatic cancer.”

The final total of $400,000 CAD is comprised of 100 per cent of rider registrations, cash sponsorships, donations, silent auction and raffle proceeds. The event was hosted by the Glotman·Simpson Cycling Club and Glotman·Simpson Consulting Engineers, with the support of over 60 volunteers. This brings the total raised over 6 years to over $780,000 for the BC Cancer Foundation.

“Glotman·Simpson Cycling Club’s incredible support of pancreatic cancer research means research initiatives with the most promise to improve the lives of those diagnosed with this disease can move ahead” says Douglas Nelson, President & CEO, BC Cancer Foundation.

The Cypress Challenge route from the bottom of Cypress Mountain to the top of Hollyburn’s Cross Country area covered 12km at a steady 6.5 per cent grade – which wouldn’t be out of place as a hill climb in the Tour de France. A First Peak category saw more novice riders climb 5km to the First Peak Look-out.

To find out more visit

Posted on August 21, 2013 by Mark Turner
Category : Announcements & Event Wizard® & Glotman Simpson Cycling
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Open Blog Submission

Jun 6, 2013    By: Mark Turner

We are always looking for ways to help our customers better market their events and get more from Event Wizard®. Now there is a new way for you to get the word out about your event using our website…for free!

We are looking for ways to add more variety on our blog. While it is full of tips and tricks about Event Wizard® we want there to be more stories about our customers events and experiences. We know you have the content, now you can use us to get it out there.

It’s really as easy as that. We get to post more unique stories and you get to reach thousands of people you might otherwise not. All we ask is the content be original and not a direct sales piece.

Learn more and submit your request here.

Posted on June 6, 2013 by Mark Turner
Category : Announcements & Event Wizard®
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Glotman Simpson Cyclocross p/b Event Wizard®

Apr 23, 2013    By: Mark Turner

It wasn’t long ago we signed on as partner sponsor for Glotman Simpson Cycling’s new Cyclocross (CX) initiative, now known as Glotman Simpson Cycling presented by Event Wizard®.

This week it feels a bit more real and exciting as the new race kit designs were released. We love them! What do you think?


Click image for larger version

Glotman Simpson Cycling is a huge contributor to the Pancreatic Cancer Research Fund at the BC Cancer Foundation. Over the years they have raised an incredible amount of money for this cause; last year alone bringing in over $150,000.

While we have been a sponsor of Glotman Simpson Cycling’s road program for a few years now, the new Cyclocross initiative was in need of a new partner sponsor to help it get off the ground in it’s first year.

The whole idea of this new initiative is to make the entry into Cyclocross as easy as possible for people. Glotman Simpson Cycling p/b Event Wizard® will be supporting riders through subsidized CX skinsuits, training camps, and race day support, while still maintaining it’s core focus of raising funds for pancreatic cancer research. In addition, the program is open to everyone whether you are new to CX or a seasoned pro.

Sounds like a great idea to get behind. Promote a healthy lifestyle and raise money for cancer research at the same time – no brainer!

We are very excited to be working closer with Glotman Simpson Cycling on this new initiative and will keep you update on the squads progress through the CX season this fall.

Join Glotman Simpson Cycling here.

Order the new CX kit here.

Posted on April 23, 2013 by Mark Turner
Category : Announcements & Event Wizard® & Glotman Simpson Cycling & Partners
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New Partner: Velofix

Feb 27, 2013    By: Mark Turner

It’s no mystery that we are big supporters of cycling. We have been a supplier sponsor of Glotman Simpson Cycling for three years and just recently signed on to become their cyclocross title sponsor.

So it’s no surprise we’ve just partnered with another great cycling company, Velofix. Velofix is a Mobile Bike Pro Shop. Their fully equipped Mercedes Sprinter Van comes to you and fixes your bike.

While you might think Velofix is a rolling bike shop and that’s it, you’re wrong. Can you call up a bike shop to come to your home or office to fix your bike? No. Can the bike shop show up at any event or training ride with little notice and get you back racing or training in a snap? No. Can you book Velofix for your office to service all your employees bikes? You get the idea…

We’ve partnered with Velofix because we think their concept is a smart one – save time, ride more. We also love the fact one vehicle is driving around fixing bikes, rather than have those same people drive to the bike shop. Plus, if you want to hang out you get an espresso and can learn about bike maintenance.

As a Velofix partner we will supply Event Wizard® to assist with corporate event bookings and more. Check them out so you can spend less time fixing your bike and more time riding it!

Posted on February 27, 2013 by Mark Turner
Category : Announcements & Event Wizard® & Partners
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